Tuesday, March 27, 2012

How to Find the Courage to Speak in Public

Speaking in front of audiences is a fear many people have. That's unfortunate because many people have to speak in front of people for work if that's their job, and, if you're an entrepreneur, speaking in front of large groups is a great way to get more exposure for your business, and you're missing out by believing that you can't do it.

Some of the biggest fears that are easy to hold on to are:

"I'm going to be awful, and people will think I did a lousy job."

"People will laugh at me."

"I might get tongue-tied and not be able to speak because I will freeze up from fear."

And so forth. If you need to speak, or are considering becoming a speaker, my hope is that you'll leave this article feeling either inspired, or at least laughing enough that you're willing to try it, at least once!

I believe, when it comes right down to the true impact of your taking the risk to speak in public, there are really only 3 possible outcomes:

You really are awful. You will totally bomb, fail miserably, and people will walk out of the room early because you're so bad. If you do this, guess what? You just gave everyone in that room a great story! Instead of complaining about whatever awful situation in their life that's been dragging them down, they can now focus on you and realize that their life is now much better because, at least they did not make a fool of themselves in front of lots of people! And, so, you allowed everyone in the room to be happier in their own lives, that's pretty great if you ask me. They will go home and tell a good story when they get there. Oh, and you get to learn from your mistakes, which you simply cannot be more lucky to do. You took the risk to fail, and now, it's going to allow you to succeed don't ever forget that! In fact, if you really fail completely, that means only one thing - you are GUARANTEED to do better the next time you try.

You will make people laugh, possibly at you, not with you. Good job! So what if people laugh at you because you dress funny, you're weird, your presentation was funny and that means you got people laughing. In my book, that's a great thing. Laughter means everyone in the room is happy, and you did that! Laughter, if you haven't read about it, is also great medicine and by making everyone in the room laugh, you just made them healthier! Well done!

You will inspire people. Even if, for the very fact that you ventured onto the stage, scared, not sure you could do it, and taking the risk to fail, you could, potentially, inspire other people. Isn't that wonderful? You have no idea how your very presence in front of a room full of people could leave a lasting, positive impression. Not to mention, that your presentation may also be so good it leaves everyone with inspiration to take action in their own lives.
If you're looking for where to start, try taking a class or joining an organization like Toastmasters to learn some good speaking strategies. Next, put together a brief presentation and practice it on your friends, in front of the mirror, or a video camera. Try it out, practice it, and eventually you will get more comfortable with the material. Finally, go do it! If you have the luxury to choose, start with a small audience. Learn your strengths, learn your weaknesses, and most of all, learn from mistakes.

Thursday, March 22, 2012

Take The Plunge - What's The Worst That Can Happen?

If you're hesitating to take the plunge into public speaking, ask yourself: "What's the worst thing that can possibly happen, even if I fail miserably in my first attempt at public speaking?" I'll tell you. You'll be embarrassed. Perhaps you'll be very embarrassed. That's it! And then what? Nothing, absolutely nothing!

What Happened Before?

Instead of imagining how terrible even that would be, do this: Think back to the most embarrassing incident in your entire life. What happened after that? Nothing that matters to you today, right? So, any discomfort you felt was just temporary, wasn't it? So, for all practical purposes, you could say that the result was... nothing.

Only if you've allowed that experience to control some aspect of your life can it be said that the experience actually harmed you. And, if that's the case, it's so only because you chose to allow it to. It's over, so let it go.

What If You're Criticized?

Back to the present. Suppose you somehow manage to give an absolutely horrible presentation. What then? Most people will be in your corner. The next time you speak, they'll pull for you, and will admire you for your courage.

But what if someone says something negative to you about your presentation? It's unlikely, but if they do, take it away from them by beating them at their own game.

If they say it was bad, you thank them and say they're just being kind to you, that it worse than bad, it was simply atrocious! As you go on and on, they'll soon tire of it, stop you and say that you're getting carried away, it wasn't that bad. They'll try to balance the scales, and will wind up complimenting you. So, you can effectively neutralize even your worst critics by outdoing them.

However, the odds are maybe 100 to 1 that you'll never have to employ that device. So, where does that leave you? With no audible critics except the worst critic of all - you. Let's go back to your most embarrassing incident. Who has been your worst critic about that incident since it happened? You. So, self-criticism was the most harmful result of the incident, not what others did or said.

You're In Control!

That's good to know, because it tells you that the worst outcome of your giving the worst presentation of all time will be the criticism you'll level at yourself. What's good about that? Well, that's the only thing you can control after your presentation! So, the outcome is in your hands. You'll determine how things turn out by how you choose to view the matter afterwards.

Tuesday, March 20, 2012

Putting the Pitch Into Your Pitch

Have you ever sat through a boring presentation?

Of course we have.

A boring presentation, specifically one that uses a monotone voice tells us two terrible things: the speaker isn't excited about their message and the speaker doesn't care about his audience. Ouch!

But before we a too quick to cast judgment on others, have we ever been guilty of a boring presentation?

I know I have been.

As public speakers we must utilize inflection. Inflection utilizes several components: volume, rate, pause, pitch, and timbre (tone variation - think Bob Dylan -vs- Johnny Cash). The hardest of these elements to utilize is pitch. There are three reasons why pitch is so hard to use: 1. fear often constricts our throats and makes it really hard to change the frequency of our voice, 2. we often mistake and substitute volume for pitch, and 3. we are often ignorant of our voice quality and pay it little mind.

Three ways to add pitch to our presentations:

1. Loosen up our throats. A big ol' yawn before going on stage is an easy way to open up our throats. It doesn't hurt to loosen up like we would before an athletic event - roll our shoulders, roll our heads, jump up and down, etc. Anything to stay loose can serve our throats.

2. Intentionality. We are unlikely to use pitch if we don't plan to use it.

BIG SECRET HERE: find an interval in pitch (like twinkle, twinkle little star - do to sol in the eight note major scale) and start speaking on that higher note. We will be surprised at how starting on a higher note will raise our awareness and use of pitch immediately!

3. Accept your voice and use inflection to make it sound even better. If we don't like our voice we are more likely to ignore what we can do to make improvements. I used to cringe at listening to my voice on a recording, but every time I use inflection and start speaking at a higher pitch I am happy with the improvements I am making to my voice quality.

The more we can utilize pitch in our formal and informal communications the more people will enjoy listening to what we have to say. And don't we want to be heard?

Pitch also serves as an excitement meter for ourselves and those listening to us. Flat tone? Unexcited. Whooping and hollering? Somebody is excited about something.

Friday, March 9, 2012

Toastmasters Friday: Whattya Mean You're Going Into Leadership?


Yes, hell has frozen over and I'm in line to be the next Area Governor here in my local geographic cluster of clubs known as D26/F/2.

Some of you may be thinking it wasn't long ago I was stepping down as President of a club, and moving behind the scenes at another, all in protest of Toastmaster's rebranding themselves as a place "Where Leaders Are Made". Well you're right. So what business do I have going into the leadership track now?

So why try become an Area Governor? Have I drunk the Kool-Aid? Am I now a card-carrying proponent of the new branding? No - not at all. I still have yet to run into any new members who joined to be leaders, or because TM is now saying it's a great place to train leaders. Doesn't mean they don't exist, but none of 'em had stopped by to MY club.

So how can I take a leadership position? Won't I have to tow the line? I don't think so. For one, the program has yet to really change. Nothing I'll be encouraging my clubs to do will be any different than a few years ago. I don't have to convince them to buy new banners or lecterns. Primarily, I'll be checking in to make sure the clubs are meeting their goals, TM's goals, and the goals of their members, regardless of their use of a tagline.

Additionally, I'll be a resource for any issues that may come up with the clubs, and be responsible for setting up two Area Contests throughout the year. There's more, of course, but it's all doable.

Area Governor will NOT equal Drill Sergeant...
What I won't have to do is push the tagline down anyone's throats. In fact, I haven't experienced anybody beyond a Brand Manager, training at TLI, or the Board say much at all about the branding. Our trio supports it, but outside of color and logo changes, I haven't seen much dogma coming forth.

Also, let me be clear, I don't disagree that Toastmasters teaches leadership. I simply disagree with it being the lead dog. I believe leadership springs from our longtime strength - communication. It was this reasoning I used to talk to our club members about pursuing their CL manuals last night. I don't think it steers away from the new brand at all, other than putting speaking in the driver's seat, where it's always been.

I'll certainly mute my dissatisfaction with the branding, that ship has long sailed, for one, and it wouldn't be 'becoming of an officer' for another. It sounds like TM is working on creating more leadership-driven projects, so perhaps "Where Leaders Are Made", if not wholly accurate today, will be within the next few years.

In the meantime, I support our program as it stands today, and I find no issue with serving as a District Officer, and TM should have no issue, either.

On my side, I'm not competing this year - I'll be speaking at another District Conference the weekend of my own anyway. I've been wanting to step away from competing, so what better excuse for the next two years than this? I can finally get my DTM award, which I've been on the cusp of for years. Wait til my blog posts on my High Performance Leadership project!

Who knows, I might just run for a higher office next year. I could be ineligible for the next six years if I go up the chairs. But first, lets tackle AG, and see if I can Govern....& Deliver.

Thursday, March 8, 2012

Interesting Experience in Using Flipcharts In My Training

As a trainer myself, I pay attention to the training conducted by the other trainers because I believe that there is always something I can learn from them. Apart from the content delivery, I also observe the way they speak, the tonality of the words they use, their body language, the jokes they make and the personal stories they share. Most of these trainers I met are good but only a few of them are effective in my opinion. What this means is that they are able to fully engage their participants during the entire training session and facilitate their learning. Interestingly, I notice these trainers have one thing in common. They seldom use PowerPoint. Instead, they use the conventional teaching tool called flip charts. I begin to wonder why using flip charts instead of PowerPoint can be more effective. In this article, I am going to share with you some of my findings.

Back to my MBA days, I had to do presentation each week on different subjects. At that time, everyone used PowerPoint and therefore, I had no choice but to learn how to use it. The slides must be colourful. The font size must be correct so that my classmates at the back (and more importantly my course facilitator) would be able to see the words clearly. I also learnt how to do custom animation too. Suddenly I considered myself an expert in using PowerPoint and from that point onwards, I started to believe that in order to deliver a good presentation, PowerPoint is a must. Since then I have been using PowerPoint in all my presentation and training.

Something happened around two years ago. For some reasons I started noticing my participants did not pay attention in my training. Some of them even fell asleep. Worst still, no matter how good I thought my training was, there would always be someone coming up to ask for a copy of my PowerPoint slides. I was frustrated and upset with such response and this prompted me to change my strategy in my training.

I decided to model some of these effective trainers by not relying on PowerPoint anymore. I will still prepare two slides - the title page and the contact page but that is all. Instead of PowerPoint, I use flip charts and I will always carry 4 jumbo markers - black, green, red and blue just in case they are not available in the training room. I begin to experience some changes in my training. Participants pay attention in training especially when I am writing on the flip charts. I guess they must be curious as to what I am writing. After I have written a keyword or phrase on the flip chart, I will immediately ask the participants to repeat the word as this will help them to remember the concept better.

As there is no more PowerPoint, there is no chance for my participants to ask for any copy of my slides. Nevertheless, I will still give them workbooks so that they can make notes and copy the keyword and phrases. Sometimes I will have incomplete sentences in the workbooks and I will ask my participants to fill in the blank. In the past I always thought that giving out workbooks and asking my participants to fill in the blank was a childish play. I now know this is not correct because it has something to do with some accelerated learning techniques.

The reason why I believe my participants are more engaged when I am using the flip charts is that they have no fallback on slides. As they have to take full responsibility for their own learning during my training, they have to pay attention to the concepts I cover, the statements I make, and the keywords and phrases I use. They will be asked to repeat after me these keywords and phrases and jot down their key learning messages.

At the same time, I will buffer some time to allow my participants to seek clarification and ask questions. In my opinion, this is a good opportunity to interact with them and reinforce their learning by referring to the flip charts as an anchor.

In summary, all my training becomes interactive and there is no more monologue. My training is fun and allows my participants to learn faster and more. Just two months ago, I tested this technique in a training involving highly technical content - technical analysis in investing. I was pleased with the fact that even in a training like this, the flip chart technique could work.

I love the flip charts and I am committed to use them more often in all my training.

Wednesday, March 7, 2012

Elmo's Secrets to Speaking Success


I hate Elmo. With a passion. That annoying voice. The stupid laughing followed by "Ooh, that tickles". The fact that I trip over two or three of them anytime I walk into my four-year-old's room. Ugh.

But I found myself watching "Being Elmo" on Netflix Monday night. I was just going to watch the first few minutes before my wife came back down to the couch where we would then watch the next episode of Star Trek: Voyager (yes, we're both geeks). But, just like Capt. Janeway and her crew, I got caught in an energy wave - the energy of Kevin Clash, the man behind the bright red fur.

I sat for the duration of the movie, watching as this boy who dreamed of being a puppeteer from his first glimpse of Sesame Street (the premiere, no less), fulfill his own destiny. How did he do it?

1. Passion - Kevin identified his passion early, but it doesn't matter so much when you find it, just THAT you find it. Are you passionate about being a speaker? Are you passionate about your topic? About the results for others, and yourself that comes with speaking, whether professionally or casually?

2. Follow-Thru - he worked on it immediately. Building his own crude puppets and putting on shows for his mother's daycare kids, then the neighborhood, then at parties, before eventually landing on a local kids show, which ended up putting him in position to work with Jim Henson, Master of Muppets. What are you doing today to further your speaking success?


3. Support - as a kid, he cut up his dad's wool-lined jacket to make a puppet. After doing so, he started to fear his punishment, but was met with only "Next time, ask." Wow. As kids, we aren't always guaranteed to have supportive parents. But as adults, we choose who we surround ourselves with - do you have support lifting you up along the journey?

4. Intention - he let everyone know what he wanted to do, and it helped connect him to the right people at the right time. Does everyone know you speak, and what you speak about? Do they know how to book you? Sure, you have a website - but does your neighbor know what you do?

5. Learn - Tony Robbins talks about Constant and Neverending Improvement - Kevin was continually honing his skills, finding mentors, and trying new ways to build and animate his puppets. Through this desire to improve, he eventually ended up visiting Jim Henson's workshop, and learning the "Henson Stitch", which creates the illusion of 'seamless muppets'. I know you're always learning, reader, because you're here - and likely looking towards MANY different speakers and teachers for information.

6. Deliver - As the premise of my blog implies, it's not enough to speak, one must deliver. When Kevin was given auditions, he knocked people's socks off, long before he ever ended up Being Elmo. Treat every speech, paid or not, like an audition - you never know who might be watching, or how they might be able to help you, now or in the future.


7. Think Differently - Kevin Clash was already an established Muppeteer by the time the original voice of Elmo gave him the crimson muppet out of frustration. Did you know Elmo used to sound like a caveman? Kevin took Elmo and turned him into a kid, through his voice and mannerisms, and turned him into the most loving and positive muppet of all, with none of the edge of Oscar, Grover, or even Kermit. A Cookie Monster who loved people. Elmo-mania took off like a rocket, and it hasn't stopped since.

How are you delivering your message differently? There is always someone else delivering content similar to our own, for the most part. What is your unique twist? What will make you stand out?


After watching Kevin go through his journey, I admit it changed me, and they way I think about my speaking career. It also had another dramatic effect - I no longer hate Elmo. After, he loves me, so how can I not love the furry little scamp right back?

I recommend checking Being Elmo out - it's on Netflix, and be on DVD April 3rd. It's an inspiring story, and it may just help you find the spark you need to Speak...& Deliver!


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